Only the best for your parcels: premium parcel service from Planzer

With 700,000 companies and 3.8 million private households, Switzerland orders and dispatches parcels at a greater rate than just about any other country. There are quite a few challenges involved in delivering on time. We overcome these challenges with our ‘Planzer Parcel’ service. We see ourselves as a part of your end customer’s purchase journey. Remember – the end of a shopping experience is the receipt of the goods, not the check-out in the online shop.

Performance in profusion

Service

Planzer Parcel transports your parcels of up to 30 kg. We do everything we can to ensure a great customer experience and personal delivery. Because we take care of the key moment in the customer experience: the handover of the package. We save time by sending your parcels to the target region overnight on environmentally friendly freight trains – traffic jams and bad weather can’t stop us. We use 13 of our 13 railway centres and cover the ‘last mile’ to your recipient’s front door with our parcel vehicles; and in Zermatt with our parcel carrier Benny.

Size and weight of parcels

Dimensions and weight

Parcel

Max. weight

30.00 kg

Max. girth

250.00 cm

Max. length

150.00 cm

Bulky parcel

Max. weight

31.50 kg

Max. girth

400.00 cm

Max. length

250.00 cm

Calculation of girth

Girth = circumference + length

High performance in the High Alps

Friday, 21 January 2022

In car-free Zermatt, delivering parcels to the teeming Bahnhofstrasse is a real challenge. We make it happen with just one horsepower. High Alpine, cosy, beloved, unique and car-free – Zermatt is all this and more. Traffic is steadily increasing here as a result. On some days, the 5,430 residents rub shoulders with up to 30,000 tourists, with 500 electric vehicles carrying goods and tourists. This can lead to some serious bottlenecks in the narrow streets of this hotspot in the Valais Alps. The local authorities have therefore tightened traffic regulations considerably: between midday and 7:00 pm, all distribution services are prohibited on Bahnhofstrasse – even for residents.

Notifications

As soon as you have ordered a shipment, we will confirm this to you and your recipient by email or SMS. If the delivery is unsuccessful, we leave a card in the mailbox and inform the recipient by email or SMS. They also receive an email or SMS in the event of successful delivery.

Selectable delivery times

If no time is specified, domestic recipients will receive your consignment no later than the evening of the next working day. You can also decide exactly when your package should arrive. For a small surcharge you can choose from:

by 8:00 am
by 10:00 am
by midday

Parcel left by deposit or ID check

You determine whether we should deposit your customer’s parcel without personal confirmation from the recipient or hand it over to a defined person. Or you can request an identity check of the recipient before we give them the package.

Managing delivery

The end customer also has the option of easily and flexibly changing the delivery conditions, such as the recipient’s name and address, up to one day before delivery.

Returns management

Transport processes and parcel returns are often complex and time consuming. That is why we also take return shipments with us when we deliver parcels.

Multiple-parcel shipment

In this module, we pick up multiple parcels for you at different locations and take them to a single recipient address.

Ecoboxes

Our environmentally friendly ecoboxes protect your shipments better than normal cardboard boxes. Ecoboxes come with seals and an identification code for greater shipping security. We also scan your parcel at each point of contact, so you can keep track of your ecobox around the clock in (almost) real time.

International shipping

Together with our international partners, we deliver your parcels to over 195 countries.

Employees

Planzer Parcel drivers make a great impression on your recipient. They undergo a five-day training programme with an examination and certificate. Because they are freed up from activities like loading the vehicle, our employees can concentrate fully on the customer experience. And they wear work clothing that our in-house laundry service cleans on a regular basis.

Customer Service Centre

The name says it all: our customers’ concerns are central. Let our skilled, friendly employees answer your questions and provide information. The best part is, we don’t have a 0900 hotline.

Technology

We worked with the Fraunhofer Institute to develop a self-learning algorithm. This allows for dynamic route planning that incorporates your sender preferences or those of your recipients. This algorithm helps us to meet your customers in person for delivery.

Joint pilot project ‘Planzer – Dynamic Micro Hub with LOXO’

On 19 September 2024 in Bern, we launched the innovative ‘Planzer – Dynamic Micro Hub with LOXO’ pilot project, together with the Swiss tech start-up LOXO. Our common goal is to make city logistics in Switzerland’s urban areas more efficient, sustainable and future-proof.

Artificial intelligence? But of course!

Dietikon, 13 July 2021

You can’t have parcels delivered right to your door AND protect the environment, can you? Yes, you can. That’s exactly why we plan the ‘Planzer Parcel’ routes with fast, self-learning algorithms.

Together with the IML, we developed a self-learning algorithm and provided it with a range of influencing factors, criteria and priorities. These included orders with a same-day collection or delivery date, the number of available drivers, distances, stop times and much more.

Online shop plugin for your parcel shipping

‘Planzer Parcel Service & Plugin’ is as straightforward as it sounds: you install the plugin into your WooCommerce (WordPress) or Shopify e-commerce solution. You can now send your online store parcels up to 30 kg via our Swiss parcel service. We collect your parcels daily on working days by appointment.

Planzer Parcel is exactly what you need for your online store: quick collection, punctual delivery, friendly end customer contact, an all-round unparalleled delivery experience.

Plug & Planzer Parcel