Today, we no longer live only within our four walls. The outdoor area is gaining in importance as a living space. You offer such customers a range of devices, systems and furniture – and we provide the logistics. We store and delivery high-quality barbecue brands, garden lounge sets, whirlpools, play castles, palm trees, blinds, robotic lawnmowers, building materials and safes. Whatever you’re selling, we ensure that your private or business recipient is happy with their choice from the moment of delivery onwards.

Services with a breath of fresh air

Delivery

We deliver your home and garden furniture to your recipient with due care. Here, we distinguish between kerbside and the end location. In the latter case, this is generally the customer’s garden, but it could also be a playground. The important thing is that your customer is aware of the delivery option you have chosen.

On-site service

Unpacking
We unpack your devices on site and take all the packaging material with us when we go for proper disposal.

Assembly/function check
Depending on what is desired, we set the devices, furniture or other goods up, assemble them, check to make sure they’re working and get them ready for immediate use. However, we don’t configure the settings or train the users.

Rough cleaning/acceptance
As a bit of dust always occurs during transport and assembly, we perform rough cleaning, provide brief instructions and have your recipient accept the device.

Precarriage and (intermediate) storage

You can also have us carry out your domestic and international precarriage for you. Once they’ve arrived at our warehouse, we can put your furnishings in intermediate or longer-term storage for you. Thanks to our extensive network throughout Switzerland, we’re quickly in the vicinity of your end customers.

Safes

Furniture safes, armoured safes, business safes, small furniture safes or wall safes are heavy and require special handling during transport and delivery. That’s why we deploy specially trained staff members for this special equipment market. Please note: we do not program or perform security checks for safes.

Old devices

As an option, we can dissemble old devices, take them with us when we go and dispose of them properly.

Returns

Sometimes the wrong product is shipped or your customer ordered the wrong thing. Particularly with e-commerce – whether it’s small parcels or cargo – returns are a big issue. We can take care of the handling of planned and unplanned returns for you. The returns go through the entire standardised and controlled process, including that of our warehouse logistics – and thus our quality assurance.

Service as an experience

After the order, delivery is the focus for the private or business recipient. Particularly with fitness equipment, which often calls for additional services in the home or studio such as setup and disposal of the packaging. With our Home Services web app, your private and business recipients enjoy extras like online appointment selection, shipping notification with live tracking and much more. If there are any questions, our Customer Service Centre is happy to help.

Information flow

Find out here how we exchange transport and warehouse logistics data with our customers and what options our customer portal offers.

Greater benefits, greater value

You can make your fixed costs in the supply chain and the warehouse variable as you only pay for what you use.

With our highly motivated staff and state-of-the-art software for Home Services jobs, we ensure the most positive end customer experience possible.

This builds trust and pays dividends for your company in several ways.

If desired, we can provide a seamless connection of your ERP to our system via electronic data interfaces (EDI). This eliminates the need for manual shipment entry as the data is transmitted automatically.

If you do not want an EDI interface, you can enter new shipment orders in our customer portal, download digitally signed delivery notes and much and much more – at any time and from anywhere.

Our own Planzer drivers are trained by us at our in-house training centres.

They assist your end customers in the respective national language and usually even in the local dialect.

End customers give our Home Services great ratings.

After-sales services are becoming vastly more important. With the technologically supported delivery process and the Customer Service Centre, Planzer spares us unnecessary calls and complications.

Pasquale Scarfo Key Account Manager & Leiter E-Commerce, Weber-Stephen Schweiz GmbH

Your contact

Heinz Wiedemeier
Heinz Wiedemeier Director of Planzer Home Services
Member of the Executive Board
Address

Planzer Transport AG
Lerzenstrasse 14
8953 Dietikon

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