The e in e-commerce is here to stay. Online shopping has a few advantages over the stationary POS, but also has some pitfalls in store for you as a provider: rising customer expectations in terms of punctuality, the increasing weight of ordered items, the handling of goods and data flows, the quality of the delivery experience and so on. With our parcel service and our Home Services, as well as modular state-of-the-art tools, we help you clear these hurdles with ease.

Analogue services for digital orders

Last mile

Planzer Parcel

We deliver e-commerce goods weighing up to 30 kg with our last-mile parcel service – i.e. to your recipient’s front door. A pleasant customer experience is a big priority for us. This includes personal delivery of the parcel and our Customer Service Centre. After all, we see ourselves as part of your customer experience.

Planzer Homeservice

If the goods are heavier than 30 kg or bulkier, Planzer Homeservice comes into play. Here, the service continues beyond the front door: with additional options such as delivery to the end location – the living room, for example – as well as furniture assembly, device installation and disposal of the packaging material.

The best part:

we have trained our drivers on how to handle your goods and your end customers at our own in-house training centre. The appropriate employee is assigned based on the type of goods and additional options ordered. This way, we make sure that we leave a good impression on your behalf.

Online shop plugin for your parcel shipping

‘Planzer Parcel Service & Plugin’ is as straightforward as it sounds: you install the plugin into your WooCommerce (WordPress) or Shopify e-commerce solution. You can now send your online store parcels up to 30 kg via our Swiss parcel service. We collect your parcels daily on working days by appointment.

Planzer Parcel is exactly what you need for your online store: quick collection, punctual delivery, friendly end customer contact, an all-round unparalleled delivery experience.

Plug & Planzer Parcel

Process Plug & Planzer Parcel

Warehouse logistics including precarriage

As long-time warehouse professionals, we handle all your warehouse logistics – intermediate or longer-term storage, packing, picking and preparation for dispatch. We pick up your goods from domestic or international suppliers and take care of all customs formalities for you – small print included. Thanks to our extensive network throughout Switzerland and numerous locations in neighbouring countries, we’re quickly in the vicinity of your end customers.

By the way: if you wish, we can also run your online shop including procurement of packaging and other materials and even handle the product photography.

Returns

Sometimes the wrong product is shipped or your customer ordered the wrong item. We can take care of the handling of planned and unplanned returns for you. The returns go through the entire standardised and controlled process of our warehouse logistics – and thus, our quality assurance.

Service as an experience

After placing an order, delivery is the focus for the private or business recipient. Particularly when it concerns bulky goods that require additional services such as assembly or installation at home or in a shop. With our Home Services web app, your private and business recipients enjoy extras like online appointment selection, shipping notification with live tracking and much more. If there are any questions, our Customer Service Centre is happy to help.

Business running at full steam

Dietikon, 17 June 2021

A juicy steak, a cold beer, the kids playing, the sun on your face – for many, barbecue season is the fifth and best season of the year. Especially in times of COVID-19. So it comes as no surprise that orders for Weber grills are equally popular.

Thanks to Planzer Home Services, customer enthusiasm for Weber runs hot even before they’ve had the chance to fire up the grill. Who doesn’t know the famous kettle barbecues from Weber? It’s a cult classic among charcoal grills. 

Read More

Information flow

Find out here how we exchange transport and warehouse logistics data with our customers and what options our customer portal offers.

Greater benefits, greater value

You can make your fixed costs in the supply chain and in the warehouse variable as you only pay for what you use.

With our highly trained staff and state-of-the-art software for all Home Services jobs, we ensure the most positive end customer experience possible. This builds trust and pays dividends for your company in several ways.

If desired, our IT experts can provide a seamless connection of your ERP system to our system via electronic data interfaces (EDI). This eliminates the need for manual shipment entry – data is transmitted automatically.

If you do not want an EDI interface, you can enter new shipment orders in our customer portal, download digitally signed delivery notes and much more. At any time and from any location.

Our own Planzer drivers are trained by us at our in-house training centres.

We assist your end customers in the respective national language and usually even in the local dialect.

End customers give our Home Services great ratings.

For me the culture at Planzer is something special, because it combines the best qualities of both the traditional and the digital world. This is a place where the significance of a handshake is still appreciated and counts for something, but at the same time modern technology is used to facilitate more efficient cooperation.

Marco Bühler Geschäftsleitung Partner, Tradingzone AG
Marco

Your contacts

Customer Service Centre
Customer Service Centre
Phone +41 44 744 68 56
Request for offers
Phone +41 44 744 69 39
Address

Planzer Transport AG
Lerzenstrasse 14
8953 Dietikon

Your Executive Board contact

Heinz Wiedemeier
Heinz Wiedemeier Director of Planzer Home Services
Member of the Executive Board

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