Big cities have a lot to offer – and a lot to do. Traffic chaos, overcrowding and carbon emissions are just a few of the challenges facing dense inner cities. Most city centres are not suitable for last-mile deliveries: the streets are too narrow, the transport concept optimised for passenger transport, the laws too rigid. The focus is on the well-being of the people who live in the cities. But that also includes the efficient provision of food, medication and everything offered by e-commerce. Most city-dwellers barely notice the congestion, commotion, foul air and foul moods that result from these activities. But we do.