The next change came in autumn 2016. The Operations Manager at Villmergen had resigned and the Branch Director wanted to fill the position internally. So one find Friday evening he stood in Jorge’s office and said: ‘Now or never. Time to go for Operations Manager.’ Another door opened. And in January 2017, Jorge took over the role of Operations Manager. He was responsible for smooth warehouse logistics operations for around 120 clients, leading a crew of 12 team leaders shoulder to shoulder with his counterpart. Fortunately, he knew most of the warehouse logistics employees from his previous job in Villmergen. As his role grew, so did Jorge’s respect for it. He was, after all, managing even more people now. Managing, organising, planning and costs became the focus of his activities. All this was fully measurable. As a big fan and authority on the Planzer Logistics System (PLS), Jorge also had a lot to offer: ability and will. In his new position, he once again had numerous personal discussions, expressed his expectations, conveyed his values and aimed for new targets. This job dealt with the physical integration of new clients, discussions with customers, all while describing and documenting processes. Jorge was right in the thick of it here, keeping track of customers, his team and the figures. He shared resources, used synergies, managed his team members, made the best possible use of strengths, took care of vacation planning and substitutes. And the working days were long. But Jorge stuck at it.