Privacy statement
Planzer Holding AG and its Swiss group companies (the "Planzer Group", "we") attach great importance to the protection of your personal data. Your trust is very important to us, which is why we always treat your personal data confidentially and ensure a high level of data security.
Accordingly, we are committed to handling your personal data responsibly and consider it a matter of course to comply with the Swiss Federal Act on Data Protection (FADP), the Data Protection Ordinance (DPO) and, where applicable, the European General Data Protection Regulation (GDPR) and other applicable data protection regulations.
In this privacy policy, we describe what we and our branches do with your data when you visit our website, purchase our services or products, are otherwise in contact with us as part of a contract, communicate with us or otherwise deal with us. This is not an exhaustive description; other documents (e.g. general terms and conditions, conditions of participation and similar documents) may regulate specific matters.
You will find our introductory summary "Data protection: an overview", which provides you with the most important information on our data processing and the rights to which you are entitled. If you would like to know more, we will provide you with more detailed information afterwards.
Our websites sometimes use various third-party services (e.g. Google Analytics). In order to ensure the transparency of our processing vis-à-vis you, we indicate such processing under section 6 "Specific processing on individual websites" if you cannot easily assign it to a specific website yourself, e.g. the registration of a newsletter or the use of one of our online shops.
The controller within the meaning of data protection law is
Planzer Transport AG
Lerzenstrasse 14
8953 Dietikon
Switzerland
E-Mail: datenschutz@planzer.ch
for the websites listed below:
Together with other companies, Planzer Transport AG operates various joint ventures with corresponding "websites". Insofar as we process personal data about you via the websites listed below, we are also responsible for this processing within the meaning of data protection law - otherwise please contact the other companies listed on the "Joint Venture Websites":
If you have any questions about the handling of your personal data or would like to assert one of your rights (see section 2.7), please send us your request to the following e-mail address: datenschutz@planzer.ch.
Please also use this e-mail address for matters that fall within the area of responsibility of our Group companies. The following Group companies are responsible for the respective websites listed within the meaning of data protection law:
| Responsible Group company | Website(s) concerned |
|---|---|
| Planzer KEP AG, Lerzenstrasse 14, 8953 Dietikon | https://planzer-paket.ch |
| https://plug-n.planzer-paket.ch | |
| Ritschard SA, Rue Emma-Kammacher 8, 1217 Meyrin | https://www.ritschard.ch/ |
| Planzer Synergistics AG, Althardstrasse 301, 8105 Regensdorf | https://synergistics.ch/ |
| Gebr. Kuoni Transport AG, Via Zups 2, 7013 Domat/Ems | https://www.kuoni-gr.ch/ |
| Port-franc et Entrepôts de Lausanne-Chavornay S.A. (PESA), Rue de l'industrie 4C, 1373 Chavornay | https://pesa.global/de |
| Helveticor AG, Lerzenstrasse 14, 8953 Dietikon | https://helveticor.ch/ |
The EU representative of those responsible is the
Maier Spedition GmbH
EU Representation Data Protection
Carl-Benz-Strasse 2
78224 Singen
E-Mail: datenschutz.eu@planzer.ch
Below we inform you about the most important key points of our data processing. You will then find more detailed information on the processing we carry out.
We use personal data which you provide to us, which we collect about you or which we have received from third parties. This relates in particular to personal data:
Depending on the type of relationship, we process personal data about you such as
We use the personal data we collect primarily to conclude and process contracts with our customers and business partners and to fulfil our legal obligations (e.g. storage of accounting-related documents).
We also rely on the processing of personal data for the purchase of products and services from our suppliers and subcontractors. If you work for a customer or business partner, your personal data may also be affected in this capacity.
In addition, we also process personal data of you and other persons for the following purposes, where permitted and where we deem it appropriate, in which we (and sometimes third parties) have a legitimate interest corresponding to the purpose:
If you have given us your consent to process your personal data for specific purposes, we will process your personal data within the scope of and based on this consent, unless we have another legal basis and require one. Consent that has been given can be revoked at any time, but this has no effect on data processing that has already taken place. You can send us a cancellation by e-mail or by post to the (e-mail) address stated under point 1.
We treat your personal data confidentially and only pass it on if you have consented to this, if we are legally obliged or authorised to do so or if this is necessary to enforce our rights, in particular to enforce claims arising from the contractual relationship. Under no circumstances do we sell your data.
As part of our business activities and for the above-mentioned purposes, we also disclose personal data to third parties insofar as this is permitted and appropriate, either because they process it for us (commissioned processing) or because they wish to use it for their own purposes (data disclosure). This relates in particular to
It goes without saying that the legal regulations on the transfer of personal data to third parties are complied with. If we use processors to provide our services, we take suitable legal precautions and appropriate technical and organisational measures to ensure the protection of your personal data in accordance with the relevant statutory provisions.
Some of the recipients are in Germany, but some are also abroad.
In principle, we process personal data in Switzerland or in an EU/EEA country or in another country that has an adequate level of data protection. With regard to certain processing operations, you must expect your data to be transferred to other countries within and outside Europe where some of the IT service providers we use are located. If we disclose data to a country that does not have an adequate legal level of data protection, we require that the recipient takes appropriate measures to protect your privacy (e.g. by agreeing so-called EU standard contractual clauses, current version available here, or other precautions) or rely on justification grounds, such as your consent.
We process personal data as long as it is necessary for the fulfilment of our contractual obligations or otherwise for the purposes pursued with the processing, for example for the duration of the entire business relationship and beyond in accordance with the statutory retention and documentation obligations. It is possible that personal data may be stored for the period in which claims can be asserted against us and insofar as we are otherwise legally obliged to do so or legitimate interests require this (e.g. for evidence and documentation purposes). As soon as your personal data is no longer required for the above-mentioned purposes, it will generally be deleted or anonymised.
We take appropriate technical and organisational security measures to protect your personal data and continuously improve these in line with technological developments. This includes protection against accidental or intentional manipulation, loss, destruction or unauthorised access by third parties, such as the use of recognised encryption methods (e.g. encryption using SSL/TLS).
The measures taken are intended to guarantee the confidentiality and integrity of your data and to ensure the availability and resilience of our systems and services when processing your data in the long term. They are also intended to ensure the rapid restoration of the availability of your data and access to it in the event of a physical or technical incident.
Our employees and service providers commissioned by us are obliged to maintain confidentiality and to comply with data protection regulations and are only given access to your personal data if this is necessary.
In principle, you have the right to information, rectification, erasure, restriction, data portability and objection to the processing of your personal data.
If you have given us your consent to process your personal data for specific purposes, you also have the right to withdraw this consent at any time. However, such a revocation has no effect on data processing that has already taken place.
Please note that we reserve the right to assert the restrictions provided for by law, for example if we are obliged to store or process certain data, have an overriding interest in doing so (insofar as we are entitled to invoke this) or need it for the assertion of claims.
Please also note that exercising these rights may conflict with contractual agreements and may have consequences such as premature cancellation of the contract or cost consequences. We will inform you in advance if this is not already contractually regulated.
The exercise of your rights under data protection law generally requires that you provide clear proof of your identity (e.g. by means of a copy of your ID, where your identity is otherwise not clear or cannot be verified). To assert your rights, please contact us at the (e-mail) address specified in section 1.
If you believe that the processing of your personal data violates data protection law or that your data protection rights have been violated in any other way, you can also lodge a complaint with the competent supervisory authority. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC ).
We process personal data to the extent necessary in each case in order to provide you with our contractual or pre-contractual services and to carry out other services requested by you, in particular transport and logistics services and customs clearance. The data processed in this context, the type, scope, purpose and necessity of its processing are determined by the underlying contractual relationship.
The processed data includes, in particular, contact and identification data, contract data and financial data.
The data is deleted when it is no longer required for the fulfilment of contractual or legal obligations. Otherwise, the statutory retention obligations apply.
If we make advance payments, e.g. in the case of a purchase on account, we may obtain credit information from a credit agency on the basis of mathematical-statistical procedures in order to safeguard our legitimate interests. For this purpose, we transmit the personal data required for a credit check to a credit agency and use the information received on the statistical probability of a payment default for a balanced decision on the establishment, execution or termination of the contractual relationship. The credit report may contain probability values (score values) that have been calculated on the basis of scientifically recognised mathematical-statistical procedures and whose calculation includes address data. Your interests worthy of protection are taken into account in accordance with the statutory provisions.
When you apply for a job with us, we process the personal data that we receive from you as part of the application process or that you enter or upload in the application form. In addition to your personal details, education, work experience and skills, this includes the usual correspondence data such as e-mail address and telephone number. In addition, all documents submitted by you in connection with the application, such as CV and certificates, will be processed. This data will only be stored, analysed, processed or forwarded internally as part of your application. It may also be processed for statistical purposes (e.g. reporting). In this case, it is not possible to draw conclusions about individual persons.
Your applicant data is stored separately from the other user data and is not merged with it.
Your applicant data is processed to fulfil our (pre-)contractual obligations as part of the application process.
You can object to this data processing at any time and withdraw your application. Please send your objection to the person named as the contact person in the job advertisement or to the (e-mail) address stated in section 1.
If we conclude an employment contract with you, the data transmitted will be stored for the purpose of processing the employment relationship in compliance with the statutory provisions. If the application process ends without employment, your personal data will be stored for up to six months for documentation purposes and then deleted, unless you have given us your consent to store your data for a certain period of time for further application processes.
You have the option to revoke this consent at any time. You can send your revocation to the (e-mail) address stated under point 1 or to the person named as the contact person in the job advertisement.
We own various properties in Switzerland, most of which we let. The rental properties are mainly flats, office and commercial space.
If you are an existing tenant or if you are interested in one of our rental properties and would like to apply for it, we process the personal data that you provide to us, that we collect about you or that we have received from third parties. These are in particular
We primarily use the personal data collected:
If you are interested in a rental property, we process your applicant data to fulfil our (pre-)contractual obligations as part of the application process.
You can object to this data processing at any time and withdraw your application. Please send your objection to the person named as the contact person in the rental advert or to the (e-mail) address given in section 1.
If we conclude a tenancy agreement with you, the data transmitted will be stored for the purpose of processing the tenancy in compliance with the statutory provisions.
We also disclose personal data to third parties within the scope of our business activities and for the purposes mentioned above, insofar as this is permitted and appropriate, in particular:
We store our tenants' data exclusively on servers in Switzerland. We generally delete our tenants' data after the end of the tenancy, subject to the statutory limitation period for claims arising from the tenancy.
In order to safeguard our domiciliary rights and to ensure the protection of our employees and other persons as well as assets, data and secrets belonging to or entrusted to us, we may use video surveillance systems and other measures for IT, building and system security at our locations, such as access controls, visitor lists, network and mail scanners and telephone recordings.
The processing is therefore based on our legitimate interests.
If our locations are under video surveillance, we will inform you of this with appropriate signs. The recordings are destroyed or transferred again after a predefined period, usually after 72 hours. The recordings will only be kept for longer if a criminal offence or an act relevant to liability law is detected and the recordings are required for criminal prosecution, or if we need the recordings to enforce justified claims, in particular claims under civil law.
If proceedings are initiated by a criminal prosecution authority, the recordings will also be retained until the proceedings have been finalised.
Outside of the procedures mentioned, no copies of the recordings made will be made and they will not be made accessible to unauthorised third parties.
Our websites sometimes use various third-party services (e.g. Google Analytics). In order to ensure the transparency of our processing vis-à-vis you, we indicate such processing under section 6 "Specific processing on individual websites" if you cannot easily assign it to a specific website yourself, e.g. the registration of a newsletter or the use of one of our online shops.
When you visit one of our websites, our servers temporarily store each access in a log file, the so-called server log files.
For example, your IP address, the date and time of your visit, the name of the file accessed, access status (completed, partially completed, not completed, etc.), the web browser and operating system used and other similar information used for security purposes in the event of attacks on our information technology systems are recorded.
Before we save your IP address, it is anonymised and is not merged with other data. A personalised analysis does not take place.
This information is processed on the basis of our legitimate interests and has the purpose of correctly displaying the website you have visited and its content and offers, ensuring data traffic and optimising our websites, content and offers, permanently guaranteeing the stability and security of our websites and systems and enabling the investigation, defence and prosecution of cyber attacks, spam and other unlawful acts in relation to our websites and systems and enforcing claims in this regard.
We delete your personal data as soon as it is no longer required to fulfil the purpose for which it was collected. In the case of the collection of data for the provision of our websites, the deletion takes place when the respective session has ended.
For the hosting of our websites, we may use the services of third parties in Switzerland and abroad who carry out the above-mentioned processing on our behalf. At present, all our websites are hosted exclusively by Swiss hosting providers and on servers in Switzerland.
Most of our websites offer you the option of contacting us via various online forms, by telephone and/or by email. In some cases, it is also possible to contact us via online chat (see section 6.7).
If you contact us via the online form, your details from the form, including the contact details you provide there, will be stored by us for the purpose of processing your request (e.g. removals, international transport, enquiries about customs clearance) and in the event of follow-up questions and will not be passed on to unauthorised third parties without your consent.
The basis for processing your personal data is our legitimate interest in processing your enquiry. If contacting us serves to fulfil a contract to which you are a party or to implement pre-contractual measures, this is an additional basis for processing your personal data.
You can object to this data processing at any time. Please send your objection to the (e-mail) address stated under point 1 and we will examine your request. In such a case, your contact will not be processed any further.
Your personal data will be deleted as soon as the request you have made has been dealt with. This is the case if it can be inferred from the circumstances that the matter in question has been conclusively clarified and the deletion does not conflict with any statutory retention obligations.
On some of our websites you have the option of subscribing to our newsletter. To do so, please complete the form with the required mandatory information, in particular your e-mail address. We need this information in order to send you the desired newsletter and to address you personally. Information on the content of the newsletter you have requested can be found in the relevant registration form.
Registration for our newsletters takes place in a so-called double opt-in procedure. This means that after registering you will receive an e-mail in which you must click on a link to confirm your registration.
Some of our newsletters may, where permitted, contain graphics and/or web links that record whether, when and how often an individual newsletter was opened in an email application and which web links were clicked on. Such graphics and/or web links record the use of newsletters in order to ensure quality and enable improvements to the newsletter. You can block the setting of such graphics and/or web links in your e-mail application.
You can unsubscribe from the newsletter at any time free of charge and revoke the consent you have given. To do this, click on the corresponding unsubscribe link at the end of each of our newsletters.
We use the services of mailXpert GmbH, based in Switzerland ("mailXpert"), to send and analyse our newsletters as described above. mailXpert is a service that can be used to organise and analyse the sending of newsletters.
The personal data you provide us with for the purpose of subscribing to the newsletter will be stored until you unsubscribe from the newsletter and deleted from both our servers and the servers of mailXpert after you unsubscribe from the newsletter.
Further information on data protection at mailXpert can be found in their privacy policy.
If you would like to place an order in one of our online shops, we need various details from you, in particular your contact details and delivery address. This information is required to process your order, deliver the ordered products and ensure correct payment.
The basis for the processing of your personal data is your and our mutual legitimate interest in processing your order. If the order serves the fulfilment of a contract to which you are a party or the implementation of pre-contractual measures, this is an additional basis for the processing of your personal data.
As part of order processing, the service providers we use (such as carriers and payment service providers) receive the necessary data for order and order processing.
Your personal data will be deleted or anonymised as soon as it is no longer required for the purpose for which we collected it. This is the case when your order has been fully processed and the deletion does not conflict with any statutory retention obligations.
If we offer you the option of paying online, this is done via the Saferpay online payment system (see below). Payment and personal data are processed directly by this provider. In this case, we do not know or store your payment data. Saferpay's data protection provisions also apply with regard to payment.
If you choose to pay via Saferpay, the payment will be processed by the payment service provider Worldline Group S.A., based in France ("Saferpay"). The Worldline Group company responsible for processing your data depends on your location; for Switzerland, this is Worldline Schweiz AG. Saferpay fulfils the current security standards, in particular the Payment Card Industry Data Security Standard (PCI DSS). Payment and related personal data is processed directly by this provider. In this case, we do not know or store your payment data.
Insofar as we pass on Saferpay data, this is done exclusively for the purpose of payment processing.
Further information on the processing of your personal data and data protection at Saferpay can be found in Worldline's privacy policy.
We offer our customers the opportunity to register for one of our customer portals. You can find out which functionalities the respective customer portal offers on the corresponding registration page.
To register for our customer portal, please get in touch with your contact person, who will assist you with the registration process.
When you register, you will receive direct password-protected access to your data stored with us, such as personal details or an overview of your shipping addresses.
To register, we require various details such as your first and last name, postal address, e-mail address and a password of your choice. This information is required to set up password-protected access for you.
Registration is carried out using the so-called double opt-in procedure, i.e. after entering the required data, you will receive an e-mail in which you must confirm your registration by clicking on a link. After successful activation, you can log in to your account, process your personal data and use our various apps to manage your transport and warehouse logistics data.
The basis for the processing of your personal data is the existence of your consent. If the registration serves the fulfilment of a contract to which you are a party or the implementation of pre-contractual measures, this is an additional basis for the processing of your personal data.
You can cancel your account yourself at any time. To do so, click on the corresponding button within your account. We would like to point out that if you wish to cancel your account, the associated data will be deleted, subject to legal retention obligations. It is your responsibility to back up your personal data upon cancellation. We are authorised to irretrievably delete all stored data.
We may use so-called cookies on our websites. Cookies are small text files that are placed and stored on your end device (laptop, tablet, smartphone, etc.) with the help of the browser. They are used to make our websites more user-friendly and effective overall and to make your visit to our websites as pleasant as possible. Cookies do not cause any damage to your end device. They cannot execute programmes or contain viruses.
Most of the cookies we use are so-called session cookies. These are automatically deleted when you log out or close the browser. Other cookies remain stored on your computer beyond the respective usage process and enable us or our partner companies (third-party cookies) to recognise your browser on your next visit. Insofar as other cookies (e.g. cookies for analysing your surfing behaviour) are stored, these are treated separately in this privacy policy.
The basis on which we process your personal data using cookies depends on whether we ask for your consent. If this is the case and you consent to the use of cookies, the basis for processing your data is your consent. Otherwise, the personal data processed using cookies will be processed on the basis of our legitimate interests (e.g. in the analysis and optimisation of our services and offers) or, if the use of cookies is necessary to fulfil our contractual obligations.
Regardless of whether the processing is based on consent or legal permission, you have the option at any time to withdraw your consent or to object to the processing of your data by cookie technologies. You can set up your browser so that it informs you about the setting of cookies and you can allow the acceptance of cookies for certain cases only in individual cases or generally exclude them. You can also activate the automatic deletion of cookies when you close your browser. In addition, you can delete cookies that have already been set in your browser at any time.
On the basis of your consent, we use various services of Google LLC, based in the USA, or if you have your habitual residence in the European Economic Area (EEA) or Switzerland, Google Ireland Ltd, based in Ireland ("Google"), on our websites. We use the following Google services on our websites:
You can find more detailed information on the individual services below. Depending on which of our websites you visit, we may also use other Google services (see section 6.1).
Google uses technologies such as cookies, web storage in the browser and tracking pixels that enable your use of our website to be analysed. The information thus generated about your use of our website may be transmitted to a Google server in the USA or other countries and stored there. Information about the locations of Google's data centres can be found here.
If you have consented to the use of (or individual) Google services, you can revoke this consent at any time with effect for the future by accessing the cookie settings and changing your selection there.
We use tools provided by Google which, according to Google, may process personal data in countries where Google or its subcontractors maintain facilities. In its "Data Processing Addendum for Products where Google is a Data Processor", Google promises to ensure an adequate level of data protection by relying on the EU standard contractual clauses.
Google is also certified under the EU-U.S. and Swiss-U.S. Data Privacy Framework.
For more information on processing by Google and privacy settings, please refer to Google's privacy policy or privacy settings.
Our website uses the Google Tag Manager. With Google Tag Manager, website tags can be managed efficiently. Website tags are placeholders that are stored in the source code of the respective website, e.g. to record the integration of frequently used website elements, such as code for web analysis services. Google Tag Manager works without cookies and triggers other tags, which in turn may collect data. Google Tag Manager does not access this data. If deactivation has been carried out at domain or cookie level, this remains in place for all tracking tags that are implemented with Google Tag Manager.
Further information can be found in the Google Tag Manager terms of use.
We use the web analysis service Google Analytics 4 to analyse our website and its visitors and for marketing and advertising purposes.
Google Analytics uses cookies that are stored on your end device (laptop, tablet, smartphone, etc.) and enable your use of our website to be analysed. This allows us to evaluate usage behaviour on our website and use the statistics/reports obtained to make our offer more interesting.
In Google Analytics 4, the anonymisation of IP addresses is activated by default. This means that your IP address is truncated by Google within Switzerland or the EU/EEA before transmission. Only in exceptional cases will the full IP address be transmitted to a Google server and truncated there.
Google uses this information to analyse your pseudonymous use of our website, to compile reports on website activity and to provide us with other services relating to website activity and internet usage. According to Google, the IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. When you visit our website, your user behaviour is recorded in the form of events (such as page views, interaction with the website or your "click path") as well as other data such as your approximate location (country and city), technical information about your browser and the end devices you use or the referrer URL, i.e. the website/advertising media from which you came to our website.
You can prevent the collection and transmission of the data generated by the cookie and related to your use of our website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser add-on to deactivate Google Analytics. If you wish to object to interest-based advertising by Google, you can use the setting and opt-out options provided by Google.
Your personal data will be deleted or anonymised after 2 months.
An overview of the use of data in Google Analytics and the measures taken by Google to protect your data can be found in the Google Analytics help centre.
Further information on the terms of use of Google Analytics and on data protection at Google can be found in the respective documents.
On the basis of your consent, we may use the services of the provider Vimeo Inc., based in the USA ("Vimeo"), in addition to YouTube (see Section 6.1.4), to integrate videos on our websites.
When you access a page on one of our websites that contains a Vimeo video, your browser establishes a direct connection to the Vimeo servers. This tells Vimeo which of our web pages you have visited. If you are logged into your Vimeo account at the same time, Vimeo can assign this information to your personal user account. If you click on the start button of a video, this information can also be assigned to an existing user account. You can prevent this assignment by logging out of your Vimeo user account before using our website and deleting the corresponding cookies from Vimeo.
We have concluded an agreement with Vimeo, including EU standard contractual clauses, to ensure the protection of your personal data and an appropriate level of data protection.
If you have consented to the use of Vimeo, you can revoke your consent at any time with effect for the future by accessing the cookie settings and changing your selection there.
For more information on the purpose and scope of data collection and the further processing and use of the data by Vimeo, as well as your rights in this regard and setting options to protect your privacy, please refer to Vimeo's privacy policy.
We would like to point out that Vimeo may use Google Analytics. For further information on data processing by Google and your opt-out options, please refer to Google's privacy policy or the browser add-on for deactivating Google Analytics and Google's settings for personalised advertising.
We maintain social media profiles on X, Facebook, Instagram, YouTube, LinkedIn, XING and Spotify.
The data you enter on our social media profiles will be published by the social media platform and will not be used or processed by us for any other purpose at any time. However, we reserve the right to delete content should this be necessary. We may communicate with you via the social media platform.
This is based on your and our legitimate interest in exchanging information with each other in this way.
Please be aware that the operator of the social media platform uses web tracking methods. Web tracking, over which we have no influence, can also take place regardless of whether you are logged in or registered with the social media platform.
More detailed information on data processing by the provider of the social media platform can be found in the privacy policy of the respective provider:
| Social network | Provider | Privacy policy |
|---|---|---|
| X | X Corp. (USA)/Twitter International Company (Ireland) | Privacy policy |
| Meta Platforms Inc (USA)/Meta Platforms Ireland Ltd (Ireland) | Privacy policy | |
| Meta Platforms Inc (USA)/Meta Platforms Ireland Ltd (Ireland) | Data policy | |
| YouTube | YouTube LLC (USA) | Privacy policy |
| LinkedIn Corporation (USA)/LinkedIn Ireland Unlimited Company (Ireland) | Privacy Policy | |
| New Work SE (Germany) | Privacy policy | |
| Spotify | Spotify AB (Sweden) | Privacy Policy |
On the basis of your consent, we use other Google services on some of our websites in addition to those mentioned in section 5.1. Detailed information on data protection at Google can be found in the aforementioned section.
We would like to point out that Google Ireland Ltd. is not responsible for the processing of personal data when using "YouTube" or "Google Maps", but Google LLC.
We may also use the following Google services on our websites:
Further information on the individual services can be found below.
We use "Google Ads" on the following of our websites:
We use the online advertising programme Google Ads, which is part of Google Marketing Services, on our websites to draw attention to our offers with the help of advertising material on external websites. We can determine how successful the individual advertising measures are in relation to the advertising campaign data.
Google Ads places a cookie on your computer ("conversion cookie") if you have reached our website via a Google advert. These cookies have a limited validity, do not contain any personal data and are therefore not used for personal identification.
If you visit certain of our websites and the cookie has not yet expired, we and Google can recognise that you have clicked on the ad and have been redirected to our website. A different cookie is assigned to each Google Ads customer. Cookies can therefore not be tracked via the websites of Google Ads customers. We ourselves do not collect and process any personal data in the aforementioned advertising measures. We only receive statistical analyses from Google. These analyses enable us to recognise which of the advertising measures used are particularly effective. We do not receive any further data from the use of the advertising material; in particular, we cannot identify you on the basis of this information.
Based on the information collected, interest-relevant categories are assigned to your browser. These categories are used to display interest-based advertising.
By using Google Ads, we reach users who have already visited our website. This allows us to present our adverts to target groups who are already interested in our products or services.
You can prevent participation in this tracking process in various ways, including
You can find more information on how it works and on data protection in the Google Ads privacy policy and terms of use.
We use "Google Marketing Platform" on the following of our websites:
The online marketing tool Google Marketing Platform ("GMP") uses cookies to display adverts that are relevant to users, to improve campaign performance reports or to prevent a user from seeing the same adverts more than once. Google uses a cookie ID to record which adverts are displayed in which browser and can thus prevent them from being displayed more than once.
In addition, GMP can use cookie IDs to record so-called conversions, i.e. whether a user sees a GMP advert and later visits the advertiser's website and buys something there, for example. According to Google, GMP cookies do not contain any personal information.
Your browser automatically establishes a direct connection with the Google server. We have no influence on the scope and further use of the data collected by Google through the use of this service. According to Google, by integrating GMP, Google receives the information that you have called up the corresponding part of our website or clicked on an advert from us. If you are registered with a Google service, Google can assign the visit to your user account. Even if you are not registered with Google or have not logged in, there is a possibility that the provider will find out your IP address and store it.
Further information on GMP can be found on the Google Marketing Platform website.
We use "Google Maps" on the following of our websites:
We use the online map service Google Maps on our website to integrate interactive maps on our website.
When you access a website on which Google Maps maps are embedded, Google Maps will set a cookie. As a rule, this cookie is not deleted when the browser is closed, but only expires after a certain period of time, unless you delete it manually beforehand.
By using Google Maps, information about your use of our website (including your IP address) may be transmitted to a Google server in the USA and stored there. Google may store this data as usage profiles for the purposes of customising its services, advertising and market research. If you are logged in to Google, your data will be assigned directly to your account. If you do not wish this to happen, you must log out beforehand.
If you do not agree with this processing of your information, you have the option of deactivating the Google Maps service. To do this, you must deactivate the Java Script function in your browser. However, this may also affect other functions of our website.
Further information can be found in the terms of use for Google Maps and Google's privacy policy.
We use "YouTube" on the following of our websites:
In addition to Vimeo (see section 5.2), we use the services of the provider YouTube LLC, based in the USA ("YouTube"), a subsidiary of Google LLC. ("Google").
When you start a YouTube video on our website, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited. This information (including your IP address) may be transmitted to a Google server in the USA and stored there. If you are logged into your YouTube account at the same time, you enable YouTube to assign your surfing behaviour directly to your personal profile. You can prevent this by logging out of your YouTube account before visiting our website.
We use the so-called extended data protection mode of YouTube. According to YouTube, this mode means that YouTube does not store any data about you as a visitor to our website before you watch or play the video. However, the transfer of data to YouTube partners is not necessarily excluded by the extended data protection mode.
Further information can be found in YouTube's terms of use and Google's privacy policy.
We use "Google reCAPTCHA" on the following of our websites:
The reCAPTCHA function helps us to differentiate whether an entry (e.g. in a contact form) is made by a human or automatically by a computer programme (so-called bots). In this way, we want to ensure the security of our website and protect it in particular from automated entries (or attacks) and spam.
For this purpose, reCAPTCHA analyses the behaviour of the website visitor based on various characteristics. These analyses run completely in the background and start automatically as soon as you access our website. To differentiate between humans and bots, Google analyses various information, such as the IP address of the end device used, the time spent on the website, the browser and operating system used or mouse movements made by the website visitor.
Further information on the use of the data collected by Google in this way can be found in Google's privacy policy and terms of use.
We use "Google Fonts" on the following of our websites:
In order to display our content correctly and graphically appealing across browsers, we may use script and font libraries on our websites to display fonts. Google Fonts are transferred to the cache of your browser to avoid multiple loading. If your browser does not support Google Fonts or prevents access, our website content will be displayed in a standard font.
Calling up script or script libraries automatically triggers a connection to the operator of the library. It is theoretically possible - although it is currently unclear whether and for what purposes - that the operator, in this case Google, collects data.
We do not collect any personal data through the integration of Google Fonts.
You can object to data processing by Google Fonts by deactivating the execution of JavaScript in your browser or by installing a JavaScript blocker. Please note that this may result in functional restrictions on the website.
Further information on Google Fonts can be found in the Google Fonts FAQ and in Google's privacy policy.
We use "Font Awesome" on the following of our websites:
In order to display our content correctly and graphically appealing across browsers, we use web fonts (in particular icons) from Fonticons Inc. based in the USA ("Font Awesome") on our website.
The icons are loaded via the Font Awesome Content Delivery Network (CDN). CDNs are server networks that are distributed worldwide and therefore make it possible to load files quickly from the nearest server. In order for the icons to be loaded, the browser you are using automatically establishes a connection to Font Awesome's servers. In particular, Font Awesome receives information about your IP address and which icon you have loaded and when. This information is stored on the respective CDN server, including in the USA.
According to Font Awesome's privacy policy, Font Awesome processes this data about the use of your CDN, among other things, to optimise your CDN, diagnose and correct technical errors, protect the CDN from misuse and attacks and to compile statistics.
We ourselves do not collect any personal data through the integration of Font Awesome.
Further information about Font Awesome can be found in the privacy policy and the Font Awesome support + FAQ page.
We use "Adobe Fonts" on the following of our websites:
For the standardised display of fonts, we use Adobe Fonts, Web Fonts from Adobe Inc., based in the USA, or if you have your habitual residence in the European Economic Area (EEA) or Switzerland, Adobe Systems Software Ireland Ltd, based in Ireland ("Adobe Fonts").
When you call up one of our pages on which we use web fonts, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly. For this purpose, your browser establishes a connection to the servers of fonts.com or Adobe. As a result, Adobe learns that our website has been accessed via your IP address and may receive further information, such as browser version, screen resolution or time required by the web browser to download the fonts.
According to Adobe's privacy policy, Adobe processes your personal information mainly in Ireland, the USA and India, but may in principle process it in any other country in the world where Adobe's services and software are available. In this case, Adobe ensures an appropriate level of data protection, e.g. by concluding EU standard contractual clauses.
We do not collect any personal data through the integration of Adobe Fonts. We also have no influence on the scope and further use of the data collected and processed by Adobe through the use of web fonts.
If web fonts are not supported by your browser, a standard font from your end device will be used.
Further information on data protection at Adobe and on Adobe Fonts can be found in Adobe's data protection centre, Adobe's privacy policy and the additional privacy policy for Adobe Fonts.
On the basis of your consent, we use various services of the LinkedIn Corporation based in the USA on our websites, or if you have your habitual residence in the European Economic Area (EEA) or Switzerland, LinkedIn Ireland Unlimited Company based in Ireland ("LinkedIn").
We use the following LinkedIn services on our website:
Further information on the individual services can be found below.
Due to LinkedIn's structures, it cannot be ruled out that your data will also be transferred to LinkedIn in the USA. To protect your privacy, we have concluded a "Data Processing Agreement" with LinkedIn, including EU standard contractual clauses.
Further information on the type, purpose and scope of data processing can be found in LinkedIn's privacy policy, cookie policy and data protection portal. You can also object to personalised (LinkedIn) advertising by installing an opt-out cookie, regardless of whether you are a LinkedIn member or not.
We use "LinkedIn Marketing Solutions" on the following of our websites:
We use LinkedIn Marketing Solutions ("LMS") for marketing and optimisation purposes, in particular to analyse the use of our website, to continuously improve individual functions and offers as well as the user experience and to place ads that are relevant and interesting for you.
LMS stores and processes information about your user behaviour on our website. For this purpose, LMS uses cookies, among other things, which are stored locally in the cache of your web browser on the respective end device you are using and enable your use of our website to be analysed.
If you are logged into the LinkedIn member area, LinkedIn can assign the use of our online services to your profile. If you do not wish this to happen, you must log out of LinkedIn before visiting our website.
Further information on data protection at LinkedIn can be found on the LinkedIn websites mentioned above.
We use "Conversion Tracking" on the following of our websites:
We use LinkedIn technology for marketing and optimisation purposes, in particular to analyse the use of our website, to continuously improve individual functions and offers as well as the user experience and to place ads that are relevant and interesting for you. We also receive aggregated and anonymous reports from LinkedIn about advertising activities and information about how you interact with our website. To do this, LinkedIn uses a JavaScript code (Insight tag), which in turn places a cookie in your web browser or uses a pixel.
According to LinkedIn, the LinkedIn Insight tag is used to collect data about the use of our website, including information such as referrer URL, IP address, device and browser characteristics or timestamps. The data collected via the LinkedIn Insight tag is encrypted, the IP addresses are shortened and the members' direct IDs are removed within seven days in order to pseudonymise the data. This remaining pseudonymised data is deleted within 90 days. LinkedIn does not share any personal data with the website operator, but only provides summarised reports on the website target group and display performance.
Further information on data protection at LinkedIn can be found on the LinkedIn websites mentioned above.
We use "LeadLabs" on the following of our websites:
To analyse the visitor behaviour of our website visitors, we use LeadLabs, a tracking technology (Java Script) from WiredMinds GmbH, based in Germany, on our website ("LeadLabs").
For this purpose, before visitor behaviour is recorded, the IP address is read from the TCP/IP protocol of each website visitor, compared against the company database of WiredMinds GmbH (whitelist procedure) and deleted after the comparison has been completed. The IP address is not stored in LeadLabs under any circumstances. The IP address is processed solely for the purpose of being able to assign website visits to an identifiable company without drawing any conclusions about the natural person. The visiting behaviour of website visitors for whom the identifiability of a natural person cannot be ruled out is not recorded.
The basis for processing is our legitimate interest in obtaining information about an identifiable company visitor to our website and optimising our website through the analytical analysis of visitor behaviour.
LeadLabs uses this information to create anonymous usage profiles relating to the visiting behaviour on our website. The data obtained is not used to personally identify visitors to our website.
You can object to data processing by LeadLabs by clicking on the following link. This will set a technically necessary cookie in your browser, which will permanently exclude you from tracking by LeadLabs on our website:
Exclude from tracking
Further information on data protection at LeadLabs can be found in their privacy policy.
We use "Hotjar" on the following of our websites:
On the basis of your consent, we may use Hotjar, a web analysis service of Hotjar Ltd, a European company based in Malta ("Hotjar"), on our websites.
We use Hotjar to better understand the needs of our website visitors and for optimisation and marketing purposes and to design our website in line with their interests. With the help of Hotjar, movements on the website can be tracked (so-called "heat maps"). Hotjar provides us with information on where the mouse moves, which buttons are clicked, where the user scrolls, the screen size of the device used, the type of device used and information on the browser type. We also receive information about your location (country only) and the preferred language for displaying our web pages.
This information allows us to make our websites faster and more customer-friendly. Hotjar stores this information in a pseudonymised user profile. The information is not used by Hotjar or by us to identify individual users or merged with other data about individual users. Areas of the website in which personal data about you or third parties is displayed are automatically hidden by Hotjar and can therefore not be traced by the tool at any time.
Hotjar states in its privacy policy that the personal data it collects is in most cases stored in the EU and that, where personal data is disclosed to countries outside the EU, it endeavours to provide appropriate safeguards to protect personal data, in particular by concluding standard contractual clauses.
If you do not want Hotjar to collect your data, you can prevent this by installing the "Do Not Track" header provided by Hotjar, for example.
Further information on data protection and the security measures taken by Hotjar can be found in the privacy policy, the "Terms of Service" and the Hotjar documentation "Compliance, Legal & Security".
We use "Zendesk Chat" on the following of our websites:
You have the option of chatting directly with a customer advisor on our websites. To provide you with the chat function, we use Zendesk Chat, a live chat service from Zendesk Inc. based in the USA ("Zendesk").
The use of our chat is voluntary and is based on your consent. When you use the chat function, the chat history is logged and your IP address is recorded, among other things. The IP address is anonymised. You have the option of logging in to the chat if you wish. To do this, enter your name or a pseudonym in the registration form as well as an e-mail address and telephone number. Entering your name and contact details is voluntary and enables our customer advisor to address you by name and offers you the option of sending the chat history to your e-mail address.
Zendesk uses so-called cookies. The information generated by the cookie about the use of our website (including the anonymised IP address) may be transmitted to and stored by Zendesk on servers, in particular in the USA, Asia-Pacific or the European Union. An overview of all sub-processors used by Zendesk can be found on the Zendesk website.
In order to ensure an adequate level of data protection when transferring data to countries with inadequate data protection, we have concluded an order processing agreement with Zendesk, including EU standard contractual clauses. Zendesk is also certified under the EU-U.S. and Swiss-U.S. Data Privacy Framework.
You can prevent the storage of cookies by setting your browser software accordingly or deactivate the corresponding cookies by changing your privacy settings in our cookie banner, provided that you have consented to the setting of Zendesk cookies. However, we would like to point out that in this case you may not be able to use all functions of our websites or Zendesk Chat to their full extent. Alternatively, you can prevent processing by Zendesk by contacting us in another way and not using the chat function.
Your personal data will be deleted as soon as the request you have made has been dealt with. This is the case if it can be inferred from the circumstances that the matter in question has been conclusively clarified and the deletion does not conflict with any statutory retention obligations.
Further information on data processing can be found in Zendesk's privacy policy
We use "meta pixels" on the following of our websites:
We may use Meta Pixel on our websites if you have your habitual residence in the European Economic Area (EEA) or Switzerland, a service provided by Meta Platforms Ireland Ltd, based in Ireland. The parent company is Meta Platforms Inc. based in the USA ("Meta"). Instagram is also a Meta service.
The information generated by the Meta Pixel may be transferred to a Meta server in the USA and may also be processed in countries where Meta or its subcontractors maintain facilities. According to Meta's "Data Processing Terms", the "Meta Contractual Addendum for the Transfer of European Data" applies in this case. Meta promises to ensure an adequate level of data protection by relying on EU standard contractual clauses.
Meta is also certified under the EU-U.S. and Swiss-U.S. Data Privacy Framework.
With the help of the meta pixel, Meta is able to determine the visitors of our online offers as a target group for the display of adverts (so-called "Facebook" or "Instagram Ads"). Accordingly, we use the Meta Pixel to display the Facebook and Instagram ads placed by us only to those Facebook and Instagram users who have also shown an interest in our online offers or who have certain characteristics (e.g. interests in certain products determined on the basis of the websites visited) that we transmit to Meta (so-called "custom audiences"). With the help of the Meta Pixel, we also want to ensure that our Facebook and Instagram ads correspond to the potential interest of users and are not annoying. With the help of the meta pixel, we can also track the effectiveness of Facebook and Instagram adverts for statistical and market research purposes by seeing whether users are redirected to our website after clicking on a Facebook or Instagram advert (so-called "conversions").
Data processing by Meta is carried out in accordance with Meta's data policy. You can find general information on the display of Facebook and Instagram Ads in this policy.
By using cookies, Meta can subsequently recognise you in the member area of Facebook or Instagram and optimise the efficiency of advertisements, e.g. by offering target group-oriented advertisements. The prerequisite for this is that you have a Facebook and/or Instagram account and are logged into the Facebook or Instagram member area. If you are not a member of Facebook or Instagram, you are not affected by this data processing.
General information on the use of data by Meta, your rights in this regard and options for protecting your privacy can be found in Meta's data policy. Specific information and details about Meta Pixel and how it works can be found in Meta's help section. If you generally wish to object to the collection by Meta Pixel and the use of your data to display Facebook or Instagram ads, you can do so in Facebook's advertising settings or Instagram's privacy settings. To do this, you must be logged in to Facebook or Instagram.
If you do not have a Facebook or Instagram account, you can also object to the use of cookies for reach measurement and advertising purposes via the deactivation page of the Network Advertising Initiative and additionally on the US website YourAdChoices or the European website Your Online Choices.
We use "ShareThis" on the following of our websites:
Based on your consent, our websites use ShareThis, a service provided by ShareThis Inc., based in the USA ("ShareThis").
By using the social plugins from ShareThis, visitors are able to share content from our websites on various social networks such as Facebook, Instagram, X and many more. If visitors share content with ShareThis in services where they have an account and are logged in, the visit and the sharing can be assigned to the user.
ShareThis uses cookies, pixel tags, HTTP headers and browser identifiers to collect information about visitor behaviour (e.g. general click behaviour, time spent on the website, IP address) and shares this information with third parties after pseudonymisation. Insofar as ShareThis transfers personal data from the European Economic Area to countries without an adequate level of data protection, ShareThis uses appropriate transfer mechanisms, such as EU standard contractual clauses, in accordance with its privacy policy.
ShareThis stores the data collected in this way for a period of up to 2 months from the time of data collection.
You can object to the collection and processing of data by ShareThis at any time with effect for the future by clicking on the "Opt-Out of Data Collection and Sharing" button. This will set an opt-out cookie in your browser. If you delete all cookies on your computer, you must call up the link again and set a new opt-out cookie.
Further information on the processing of data in the context of ShareThis as well as your rights and setting options in this regard can be found in the ShareThis privacy policy.
We use this tool to arrange appointments with you. This is a tool from Calendly, LLC, based in the USA.
If you click on the corresponding button on our website or if you wish to make an appointment via a link sent by us (e.g. in an e-mail), you will be automatically connected to our appointment account at Calendly. After selecting your appointment, confirming it and entering your contact details and concerns, you will receive an e-mail from Calendly confirming your appointment. Further information about Calendly and data protection at Calendly can be found here: https://calendly.com/privacy.
The basis for data processing is our legitimate interest in efficient appointment processing with you. Use of the Calendly function is voluntary. If you do not wish to transfer your data to us via Calendly, we will not (or no longer) use Calendly to communicate with you.
We have concluded an order processing agreement with Calendly. In it, Calendly promises to ensure an adequate level of data protection by relying on EU standard contractual clauses that guarantee the security of the processing of your personal data with a level of protection identical to that in the EU and Switzerland.
Your details from the Calendly form, including the data you provide there, will be stored by us for the purpose of processing your enquiry or on the basis of a corresponding contractual relationship with you. If your enquiry has been answered or the purpose no longer applies, we will delete your data subject to contractual or statutory retention periods.
Our websites may contain social plugins from social networks, with the help of which you can, for example, follow our presence on the respective social network or post directly.
We currently use social plugins from the following social networks:
| Social network | Provider | Privacy policy |
|---|---|---|
| Meta Platforms Inc (USA)/Meta Platforms Ireland Ltd (Ireland) | Privacy policy |
When you visit one of our websites and one of the social plugins listed on the respective website is activated, a direct connection is established between your browser and the server of the social network in question. The content of the plugin is transmitted by the social network directly to your browser and integrated into the website. This provides the network with the information that you have visited our website. If you are logged in to the social network, it can assign the visit to your account. If you interact with the plugins, the corresponding information is transmitted directly from the browser to the social network and stored there.
Even if you are not logged into the respective social network while visiting our website, websites with active social plugins can send data to the network in question. An active plugin sets a cookie with an identifier each time the website is accessed. As your browser sends this cookie every time you connect to a server of the respective network without being asked, the social networks could in principle use it to create a profile of which websites the user belonging to the identifier has visited. If necessary, it would then be possible to assign this identifier to a person again later - for example when logging in to the social network at a later date.
You can select the "Block third-party cookies" function in your browser settings, in which case your browser will not send any cookies to the respective social network server. With this setting, however, other cross-site functions from other providers may no longer work in addition to the plugins.
